Shipping Policy

At Geraldhene, we believe your shopping experience should continue to feel effortless even after you click “Place Order.” That’s why we carefully prepare every order and work with DHL to help deliver your purchases safely and reliably.

1. Preparing Your Order

Once your order is confirmed, our team begins preparing it for shipment.

• Orders are generally processed within 1–3 business days.

• Processing takes place on business days, excluding weekends and public holidays.

• During sales, holidays, or periods of unusually high order volume, preparation may take a little longer.

• When your order leaves our facility, we’ll provide tracking information whenever available.

2. Delivery with DHL

We use DHL for shipping because dependable delivery matters to us.

After your order has been dispatched, DHL will handle transportation and delivery to the address provided during checkout.

Typical delivery time is approximately 5–12 business days after processing, depending on the destination.

Please remember that delivery estimates are not guaranteed dates. Customs procedures, weather, local delivery conditions, transportation disruptions, and other unforeseen circumstances may occasionally cause delays.

3. Shipping Charges

Shipping fees are calculated according to your destination, order, and available delivery service.

The applicable shipping cost will be displayed at checkout before you place your order, so there are no surprises about the shipping charge at the time of purchase.

4. Tracking Your Order

We want you to know where your order is along the way.

Once your package has been shipped, a DHL tracking number may be provided through your order confirmation or shipping notification.

Please note that tracking information may take a short period of time to appear after the package enters the DHL network.

5. International Orders

For international deliveries, your package may need to pass through customs before reaching you.

Depending on the destination country, you may be responsible for:

• Import duties

• Customs charges

• Taxes

• Other fees required by local authorities

These charges are determined by the destination country's regulations and are outside Geraldhene's control.

Customs processing can also add additional time to the estimated delivery period.

6. Please Check Your Address

Before completing your purchase, please carefully review your shipping address, including your apartment, unit, postal code, and contact information.

If an order cannot be delivered because the address provided was incorrect or incomplete, additional shipping costs may apply if the package needs to be sent again.

If you notice an address error after placing your order, contact us as quickly as possible. We’ll do our best to help, although we cannot guarantee changes once an order has entered the shipping process.

7. Delayed Deliveries

Occasionally, a shipment may take longer than expected.

Delays can happen because of customs clearance, severe weather, transportation interruptions, incorrect address information, or other circumstances outside our control.

If your tracking information indicates a delay, please allow some additional time for DHL to complete the delivery.

If your package appears to be significantly delayed or the tracking information has not changed for an extended period, please contact us so we can assist you.

8. Damaged Packages

We take care in preparing your order, but packages can occasionally be damaged during transportation.

If your order arrives damaged, please contact us as soon as possible with:

• Your order number

• A description of the damage

• Clear photographs of the package and damaged item

We’ll review the information and work with you toward an appropriate resolution.

9. Packages Marked as Delivered

If DHL's tracking information shows that your package has been delivered but you cannot locate it, please first check with household members, neighbors, building reception, or other designated delivery locations.

If you still cannot locate your package, contact us and we’ll do our best to help investigate the shipment.

10. A Note About Delivery Estimates

The delivery time shown by Geraldhene is an estimated timeframe rather than a guaranteed delivery date.

Once your order has been handed over to DHL, certain aspects of the delivery process are outside our direct control. We appreciate your patience if unexpected circumstances affect your shipment.

11. Need Help?

Have a question about your shipment? Our customer care team is happy to help.

Please contact Geraldhene with your order number and any relevant tracking information, and we’ll do our best to assist you.

Thank You for Choosing Geraldhene

Every order matters to us. From the moment you place your order to the moment it arrives at your door, our goal is to make the experience simple, dependable, and enjoyable.

Geraldhene — thoughtfully selected, carefully prepared, and delivered to you.